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Subject:Screenblast Acid 4.0a crashes on record
Posted by: Zhuk
Date:1/12/2004 6:28:07 PM
I just bought the Screenblast version of Acid 4.0a, and have had the program crash all but one time I've presssed the record button and hit either Start or Cancel. I'm using an M-Audio MobilePre USB preamp for recording, and have Windows XP on a brand new and very fast Toshiba laptop that more than exceeds all the system requirements. I understand that it is impossible to change the Audio recording device in the preferences on this version of Acid. Is the program incompatible with my preamp? Is there anything I can do? This is extremely frustrating, especially since Technical Support is a 900 number. Please advise. |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: Iacobus
Date:1/13/2004 1:55:41 PM
Have you tried emailing support? (You'll have to create an account, which is free.) Aside from that, try uninstalling and then reinstalling Screenblast and the MobilePre's drivers as well. (Be sure to go through an uninstall routine if there's one for the MobilePre before reinstalling.) Also try picking up the latest drivers for the MobilePre if possible. Try also to ensure that the MobilePre is on a USB port all its own and not sharing any resources with any other device in the system. (This can be easier said than done with a laptop.) Typically, a USB controller has two USB ports on it, which share resources, so if you have something else other than the MobilePre plugged in there, take it out. HTH, Iacobus ------- RodelWorks - Original Music for the Unafraid mD's ACIDplanet Page |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: Zhuk
Date:1/13/2004 3:06:06 PM
My thanks. I emailed support earlier today, but have not yet received a reply. I installed the latest drivers for the MobilePre but have not unistalled the device. So far I've had little luck. I'll try uninstalling both now and will tell you how it went. |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: SonyJennL
Date:1/16/2004 12:40:44 PM
I cannot reproduce your problem here with the MobilePre. Would you post back with more information, please? Crash details, project settings, etc... |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: GtarNved
Date:1/23/2004 7:27:43 PM
Hey ZHUK! I have the same EXACT problem and I've been sending letters to Sony support for a month. I've been sending them "screen prints" so they can see exactly what I see, So far the answer is NOTHING. Somehow we need to figure out how to change ACIDs "recording device from Microsoft Sound Mapper to Mobile Pre USB. I have'nt figured that out yet. If I do, I'll let you know. If YOU figure it out, let me know! My address is GtarNved@aol.com. I am waiting infrustration also! Let's help each other and Other's who need our help. My name is John. Jan 23 2004 |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: MyST
Date:1/23/2004 7:33:57 PM
Is your processor an AMD? Is there a Via chipset? There are known issues with M-Audio/Via chipsets. Alot of people (including myself) have experienced crashes when mixing Via with M-Audio. M |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: GtarNved
Date:1/24/2004 12:32:06 PM
Yuri Zhukov, I need your email address! Mine is GtarNved@aol.com. I have the same exact pronblem! |
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Subject:I've got the answer!
Reply by: GtarNved
Date:1/26/2004 7:56:18 PM
Hey Guys, I got your answer! Mine works! GtarNved@aol.com write me |
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Subject:RE: Screenblast Acid 4.0a crashes on record
Reply by: GtarNved
Date:1/26/2004 7:57:29 PM
I have your answer. Mine works! GtarNved@aol.com |
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Subject:RE: I've got the answer!
Reply by: Iacobus
Date:1/27/2004 11:17:06 AM
Would you be so kind as to divluge that information, so that if anyone in the future comes here with the same problem, they may find the answer? Iacobus ------- RodelWorks - Original Music for the Unafraid mD's ACIDplanet Page |