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Subject:Sondforge 7 crashes when using plugins
Posted by: CBScholl
Date:12/29/2003 2:30:38 PM
I have installed version 7 on the same machine as version 6 along with noise reduction 2. When I am in 7 and try to access the plugins the program quits without any error messages. I have tried uninstalling and reinstalling many times in different combinations. The only thing different is that the programs are installed on drive E: but in the same subdirectory as suggested. Help Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Rednroll
Date:12/29/2003 2:49:39 PM
"The only thing different is that the programs are installed on drive E: but in the same subdirectory as suggested" Let me rephrase this to make sure you're saying what I thing you're saying. You installed Sound Forge 6.0 and Sound Forge 7.0, on the same drive, in the same folder? Where did you find this suggestion? I have never done this to avoid newer files overwritting pre-existing version files. That might be your problem. |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:12/29/2003 8:22:45 PM
They are not in the same folder. Version is in one with the name Sony, version 6 is in one with the name Sound Forge. These are the folders recomended in the installation. I hope thismakes more sense. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: msterlin
Date:12/30/2003 7:10:03 AM
"The only thing different is that the programs are installed on drive E: but in the same subdirectory as suggested." If i am interpreting your statement and follow up to Reds question correctly, you have both versions installed on one machine, in the recommended folder structure but now on drive E: where previously one or both had been on a different drive such as C:. If that is the case, the problem is likely that the registry entries that point to the plugins specify a drive other than E:. Uninstall leaves tons of registry entries behind - especially the ones for plugins. If you are comfortable using regedit, search for all entries for soundforge and change the drive to E:. I'm not in front of a machine with SF right now, but i'm sure they will be under HKLM\software\sonic foundry (or sony)\sound forge. |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:12/30/2003 8:32:47 AM
They have always been installed on drive E: Version 6 was working fine and is still working. I believe that I may have changed the name of the subdirectory for one installation. They are currently on the suggested subdirectory on drive E: If I hear nothing else I will take a look in the registry to see if all is correct. Version 7 has always crashed. Although I have never taken Version 6 and noise reduction off and tried just version 7 alone. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Rednroll
Date:12/30/2003 8:42:25 AM
Why don't you use the preset manager and save all your presets. Then do a complete uninstall and reinstall of both programs. Then use the preset manager to get all your presets back. Also, is there a reason to have v6.0 and v7.0 installed on your system? I have both, but haven't used v6.0 for loooong time now because there's no benefit. |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: kbruff
Date:12/30/2003 8:55:03 AM
perhaps stability? |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:12/30/2003 11:09:47 AM
I have tried reinstalling a number of times with and without version 6 installed and it does not make a difference. I still have version 6 installed because I do not have version 7 working yet. Anytime a want to use a plugin it crashes. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Iacobus
Date:12/30/2003 11:28:32 AM
You really shouldn't have a problem with versions 6 and 7 on the same machine. (I know I didn't.) Try uninstalling both 6 and 7 (as well as any related plug-ins like Noise Reduction), restart your system in Safe Mode, then restart in normal mode and try installing just 7 and any plug-ins. Make sure you restart your system first right after installing everything. If that doesn't work, you might have to resort to a brute force method and format your system. HTH, Iacobus ------- RodelWorks - Original Music for the Unafraid mD's ACIDplanet Page |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Rednroll
Date:12/30/2003 11:36:14 AM
Is there a particular plugin, or just all of them? Do you have any other plugins installed besides the Sony/Sonic Foundry plugins. What version of Microsoft DirectX are you running? Sound Forge 7.0 must have DirectX 8.0 or later. Also you haven't mentioned which OS you are using. Sound Forge 7.0 is only supported on Win2k and WinXp. This may be obvious to you, but this could be your problem if you're trying to run it on Win98 or ME. If all of those variables are ok, then I would have to assume there is something wrong in your windows registry. Before tooling around and changing things in the registry, I would try the DXMAN from AnalogX. This is a free tool which will allow you to remove the plugins individually, thus removing them from your registry. If I was you I would run the DXMAN and remove all your plugins. Then uninstall Sound Forge again. Then start with fresh new installs of Sound Forge and your plugins. Download DXMAN from here. http://www.analogx.com/contents/download/audio.htm |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Sonic
Date:12/30/2003 12:47:14 PM
Do you happen to have any PACE protected plug-ins installed? |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:12/30/2003 5:49:29 PM
Thanks for the thoughts. It crashes when I try to enter the plugin manager. I am using Windows XP Pro and directX 9.1 I believe. I went to DXMan and sent the list of plugins to Technical support and the most recent response was to uninstall and reinstall the program. There are a ton of DiectX plugins listed. I do not know where they all came from but I would guess at least 100. So I would rather not unload all of them and then have to deal with other programs. Version 6 was working fine. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:12/30/2003 5:52:31 PM
What is a PACe protected plugin. The only additional plugin that I have installed is the noise reduction plugin unless they were installed from another program. I can not even look in version 7 to see what plugins that it sees. I am not sure whether I tried to remove both versions and noise reduction and then load version 7 by itself to see if it still crashes. I might try that to see if the noise reduction has anything to do with it. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Sonic
Date:12/31/2003 12:27:33 PM
PACE is a copy protection technology used by a few 3rd party plugin vendors. Older versions can cause serious problems. Most of the plugins DXMan shows are probably generic DirectShow filters installed by other applications. They aren't necessarily audio transforms, but meet the criteria of a DirectShow filter. Try this: 1) Start->Run->regedit 2) navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Sony Media Software\Sound Forge\7.0 3) delete the "DXCache" key 4) close regedit 5) hold down Ctrl+Shift while launching Sound Forge 7.0 (this will reset all preferences) J. |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:1/1/2004 8:58:57 AM
Thanks for the suggestion but nothing different happened. I also removed version 6 and 7 and the noisereduction an then reintalled version 7. I did this before I tried your suggestion and it still shuts down when I try yo enter the plugin manager. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: Rednroll
Date:1/1/2004 9:33:50 PM
I'm sorry, I'm a little confused. Previously, you mentioned SF7 always crashed when you tried to access a DX plugin. Now it seems you're saying it's crashing when using the plugin manager tool. Which is it or is it both? |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:1/2/2004 4:48:40 AM
I am sorry. You are correct in that I was not clear. Opening the plug in manager causes the program to crash. The window never opens and the selection which was made is lost. If I open the plugin chainer a window opens up but it never finsihes. But you can close the chainer window. Sorry to be misleading. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: stormboy
Date:1/12/2004 5:11:22 PM
I have the same problem, but only on one machine. On my laptop, Soundforge 7 crashes when accessing the Plugin Manager, but on my desktop, it works fine. More symptoms of the problems are: - The DX Favourites menu does not appear. - The program crashes when selecting "Add plugins to chain" in the Plugin Chainer. |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: CBScholl
Date:1/13/2004 9:29:40 PM
That sounds the same as my symptoms. Have you figured out why yet? I am working on a series of steps with cutomer support. I am up to the point of downloading and installing new video drivers. I have downloaded them but have not had the time to install them yet. I am using an early ATI radeon All-in-wonder card. I am glad to hear that I am not the only one with the problem. Barney |
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Subject:RE: Sondforge 7 crashes when using plugins
Reply by: stormboy
Date:1/27/2004 4:16:13 AM
It may be coincidence, but I have an ATI card (Radeon 9000 Mobility), but there are no newer drivers available. Please post how you have faired with your diagnostics. |