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Subject:24 bit WAV file = NOISE
Posted by: walt2002
Date:11/13/2003 1:49:34 AM
I have recently upgraded from SF5 to SF7. Now all of the sudden I can't play 24 bit files in SF7. This was working fine in SF5. The only way I can get it working is to play it as 16 bit. This will not do for mastering work! Is anyone else seeing this serious problem? |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: ramallo
Date:11/13/2003 9:49:08 AM
Hello, See this http://mediasoftware.sonypictures.com/forums/ShowMessage.asp?MessageID=225355&Replies=2&Page=2 Cheers |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: walt2002
Date:11/13/2003 11:01:03 AM
I had already seen your thread. Sonic's advice didn't work for me. I've checked both 24-bit boxes and still get noise when opening 24-bit files in 24-bit mode. Unchecking the first one obviously works, but this simply opens the files in 16-bit mode, which I don't want. I have an Aardvark Q10. Any other ideas? |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: Iacobus
Date:11/13/2003 1:26:33 PM
Is 7.0 installed alongside 5.0? What if you tried uninstalling 5.0? (If you still have problems, try uninstalling and reinstalling 7.0.) Normally, having two versions installed shouldn't present a problem. However, some users have the problem cleared up by uninstalling one version. HTH, Iacobus ------- RodelWorks - Original Music for the Unafraid mD's ACIDplanet Page |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: walt2002
Date:11/13/2003 10:43:13 PM
Thanks for the reply... Unfortunately, 5.0 is not installed. Only 7.0. Any other ideas? |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: Sonic
Date:11/14/2003 11:58:16 AM
Make sure you have the latest drivers for the Q10 installed, yada, yada, yada. If you are using WinXP, make sure nothing else has the device open (WinAmp, WMP, etc.). It may just be that the kmixer and driver are miscommunicating. Also, does the card have a control panel with any type of data alignment settings or with anything related to WAVE_FORMAT_EXTENSIBLE? Sounds like they may be doing something weird there. J. |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: ramallo
Date:11/14/2003 4:27:30 PM
Hello, I only unchecked the "Try unpacket 24 bit format first", and works, no more noise, real 24 bit mode. Cheers |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: walt2002
Date:11/14/2003 10:41:03 PM
I've got the 7.04 version of the Q10 drivers, this is the latest. This machine was built less than 2 months ago, and all the drivers are current. I'm running w2k, not xp. SF7 fails every time on 24-bit files, even if it's the only app open. SF5 worked just fine on 24-bit files before I bought and installed the upgrade to SF7. The Q10 driver/controlpanel doesn't do anything with WAVE_FORMAT_EXTENSIBLE, or with data alignment. However, I will say that when I configure SONAR to use this card I have to switch from LSB to MSB in SONAR's options. However, there are no such options in SF7 that I'm aware of. And I've searched extensively. I've tried all combinations of those 2 checkboxes in SF7 options, and none of them help. Thanks for the replies so far... Any other ideas? |
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Subject:RE: 24 bit WAV file = NOISE
Reply by: walt2002
Date:11/15/2003 7:02:33 AM
Just to confirm, I have done the following test this morning: 1. UNinstalled SF7.0a. SF5 was not installed as of this morning. 2. installed SF5 and tested on a 24-bit file. Works great, right out of the box! 3. installed SF7.0a again, alongside SF5. I now have both installed. 4. SF5 works great on 24-bit. SF7 is unusable unless I open as 16-bit. This is a serious problem, this product "upgrade" which I just gave Sony an extra $99.00 has just made an important tool in my mastering arsenal completely useless. I now have to go back to SF5 in order to do my work. I have put in an email support request on this over 24 hours ago and haven't heard a thing from anyone at Sony. Needless to say I'm less than impressed at the support I'm getting from Sony. :( |