Subject:$99 upgrade to SF 7.0?

Posted by: elemmons

Date:9/27/2003 11:18:14 PM

I've heard on this forum that some users were offered a $99 upgrade price to upgrade SF 6.0 to SF 7.0.

I bought SF 4.0, and I've paid the upgrade to every version since then. I did not receive the offer for the $99 upgrade. I paid $169. I upgraded as soon as SF 7.0 was available on the web.

Is there a chance I can get a rebate for the extra $70 I spent on my upgrade?

Thank you.

Eric

Subject:RE: $99 upgrade to SF 7.0?

Reply by: keether

Date:9/28/2003 1:03:14 AM

If you did upgrade right up to SF 6 then there's no difference between you and anybody else. You get to upgrade at a special lower price because you already "belong" to the SF family and have some product loyalty. It's taken for granted. If you didn't get the upgrade offer, I'll email you mine and you can use it as an example when you contact Customer Service. But I am SURE you'll be able to rectify things. I bought SF 6 just weeks ago and they sent me a SF 7 upgrade for free. Then came the $99 upgrade offer--must be a separate department.

Subject:RE: $99 upgrade to SF 7.0?

Reply by: elemmons

Date:9/28/2003 4:35:54 AM

Thank you. I appreciate you forwarding me the offer you received.

Eric

EricLemmons@yahoo.com

Subject:RE: $99 upgrade to SF 7.0?

Reply by: SonyJennL

Date:9/29/2003 5:00:08 PM

Eric-

If you haven't contacted customer support yet, please do. They will fix everything up.

http://mediasoftware.sonypictures.com/support/contactus.asp