Subject:Acid Pro 3 crashes when trying to edit video

Posted by: lwgray

Date:4/12/2003 12:07:57 PM

For some reason Acid Pro 3 crashes when I try and view a video in it. It's a standard Microsoft Avi file. It works in my demo version of Vegas. It also works when I load Acid Pro 3 onto another computer. I've tried reinstalling.

Nothing works. I just get an error telling me The Memory could not be written.

Any ideas?

Subject:RE: Acid Pro 3 crashes when trying to edit video

Reply by: Iacobus

Date:4/12/2003 3:34:56 PM

Weird. Have you tried reinstalling using the latest version of ACID? (Though I don't remember hearing about such an issue before.)

Where does the AVI come from? Can you load other AVI's? Go to the Members Only section under the Get Media feature in ACID Pro. There are a few AVI samples (one of them isn't watermarked) for download this month. Pick up a couple and see if you can load them.

HTH,
Iacobus

Subject:RE: Acid Pro 3 crashes when trying to edit video

Reply by: lwgray

Date:4/12/2003 10:04:47 PM

It won't load any AVI's.

When I load Acid Pro 3 on my other computer, it plays the AVI. But on the computer where I have the big soundcard, so the one I want to do the editing on, it won't.

The avi uses the standard microsoft codec and I know it is compatible.

There must be a .dll file that has been corrupted somewhere. And uninstalling and reinstalling is not cleaning it out.

I have a demo vegas on my computer and the video works there. So it's only Acid Pro 3 on this computer that has the problem.

I did a very very clean uninstall a while ago... I literally, by hand, removed every single Sonic Foundry file hidden amidst the Registry... of which there are thousands... and that has fixed the problem. So this is a problem that must be with a bunch of files that don't uninstall when one uninstalls, and do not have any names that one can recognise as remotely connected with Sonic foundry.

Short of reformatting the entire machine - which as you realise is like removing one's head to blow one's nose - where should I look for the drivers that run the Video in Acid Pro 3?

Subject:RE: Acid Pro 3 crashes when trying to edit video

Reply by: lwgray

Date:4/12/2003 11:35:43 PM

Well... I just tested the Acid 4 demo and the video works there. So obviously there is something uninstalling my Acid 3 and reinstalling doesn't fix.

Note to Acid developers... make sure you get a better Uninstall/Repair feature!

There's nothing in 4 that I need for what I use Acid for and I would hate to pay four hundred dollars for something that might work for a moment and then do the same as Acid 3.

So... what runs the video in Acid 3? Where are the components that I should delete so that it can reinstall properly?

Subject:RE: Acid Pro 3 crashes when trying to edit video

Reply by: Iacobus

Date:4/14/2003 1:44:18 PM

You might want to try uninstalling and reinstalling ACID 3.0 while Windows is in Safe Mode.

When you uninstall, be sure to go through folders that may have been orphaned and delete them before reinstalling.

I'm wondering if the problem could be video card or video card driver related? Does reducing video acceleration help?

HTH,
Iacobus

Subject:RE: Acid Pro 3 crashes when trying to edit video

Reply by: lwgray

Date:4/14/2003 8:18:00 PM

Uninstalling, reinstalling in safe mode doesn't do it. It certainly aint the video card. Though obviously some driver somewhere is dodgy.

However, I solved the problem by ditching Acid Pro 3 and upgrading to Acid Pro 4 where the video works... for the time being. I decided that the Midi functions were worth having, though I don't really need them.

You wicked people. You've screwed a thousand odd dollars out of me for software now. And the only thing stopping me using Vegas is that it's incapable of importing the Canopus Codec that my capture card uses. And it doesn't export back to camera. Or allow me to play back through the external monitor despite it saying it can. In short, incompatible from the word go otherwise I'd get it... I look with envy upon the simplicity of it all.

But Acid 3 Pro... used to work and now don't and nobody seems to know why. Acid 4 does, because it installs clean. But I bet it won't uninstall cleanly and I shall be extremely pissed off if that too becomes impossible.