Subject:System Lock Up Using ASIO (Audiophile 2496)

Posted by: SonicSounds

Date:11/22/2002 9:43:54 PM

I've been using Acid Pro 4.0a in Windows XP Professional and have been having intermittent system lockups when I record audio using the ASIO driver on my M-Audio Audiophile 2496. I'm using the latest drivers for the card.

The problem is when I push "start" in the record window it will begin to playback the song and then just freeze. I can move the mouse cursor around on screen but it moves incrementally and very slow as if the system is tapped out on resources. I can even close windows but it takes forever. Finally it will just lock up (although I can stil move my cursor on screen) and I'll have to manually restart the computer (by pushing the power button).

I've used the Classic Driver and it doesn't do this. Does anybody know what might cause this? Is Acid causing it or the soundcard?

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: Progmusicman

Date:11/25/2002 12:21:59 PM

I am having the same problem. When I press record, the entire system comes to a halt... I can only power off the computer and reboot. I am a real novice on this stuff. What is ASIO? Any help or insight is GREATLY appreciated.

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: SonicJG

Date:11/25/2002 4:52:43 PM

Are you using the latest BETA drivers? Be sure to have the "Show beta drivers" checkbox checked when you're on M-Audio's download page.

HTH,
Joel

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: PHATDRUMS

Date:11/25/2002 5:23:43 PM

surely sonic jg you are having a laugh stop taking the piss out of your customers/fanbase you know there are problems for godssake dont treat people like idiots your contempt and patronising attiude stinks do you think we all stupid ?
SORT THE CODE OUT

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: Erik_Nygaard

Date:11/26/2002 8:19:49 AM

Hey Phat

Do you really need to pollute every thread on this forum?
Go make some music in your own preferred application instead.
Please.

Erik

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: SonicSounds

Date:11/26/2002 9:52:50 AM

SonicJG, yes I have the latest beta drivers installed. It sounds like Progmusicman and I are having the exact same problem.

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: GeneralMIDI

Date:11/26/2002 2:49:51 PM

Yes, I can vouch for them, too. I have the same audio card and the beta-drivers compounded every problem I had. It still popped and sputtered pretty bad.

WINPRO2000 (SP3)

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: PHATDRUMS

Date:11/26/2002 6:18:09 PM

erik this was my preferred app i just want know why it doesnt work
and why a recent release doesnt lock up with with advances made both with hardware and software advances
thank you for your deep and considered thoughts

still waiting for 4.b arent you?
lots of love to you too erik xxxx

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: SonicJG

Date:11/27/2002 1:04:07 PM

Wow Phatdrums. That was pure, unadulterated vitriol, and I was indeed trying to help, but now I feel like not visiting the forums. I think I don't like conversing with you.

Many other people have indeed NOT downloaded the beta drivers when they went to that page, since it's easy to overlook, and it's best not to assume that somebody did. Have you ever worked in technical support? It's not about talking down to the customer, it's about finding the problem and getting the user on their merry way. If you check my post-history, you may note that I don't talk down to customers--I try to the best of my ability to serve them how and when I can.

SonicSounds and Progmusicman, I'm surprised that didn't solve the problem--I've heard it has for other folks. Sorry I don't have an instant further suggestion, or know where we'd go about fixing this in the code. Perhaps we could delve a little bit further, and see if there are similarities. What kinds of motherboards, chipsets, and video cards do you have? Any other soundcards in the machines? Have you changed any of ACID's preferences from the defaults? Are you recording to IDE, SCSI or something else? What are your ASIO latencies set to? You said that recording via the mapper and classic wave drivers works properly?

Hopefully we'll solve this.

Thanks,
Joel

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: GeneralMIDI

Date:11/27/2002 2:32:47 PM

Fair Enough, SonicJG. I have the beta drivers and still have popping. I didn't notice any difference between the 2 except that the beta one screws up Cubase SX AND Acid. The official one just screws up Acid.

Win2000 Pro SP3
1024 PC2100Ram
P4 1.6GHz
Delta 2496

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: Iacobus

Date:11/27/2002 3:10:29 PM

Hmm. Here are my basic specs:

PIII 800EB MHz
384 MB PC133 SDRAM
ASUS CUSL2-C mobo (Intel 815EP chipset)
ATI Radeon 32 MB DDR (AGP)
M-Audio Audiophile 2496 (beta Delta ASIO drivers)
M-Audio USB Duo (officially supported drivers)
Linksys EtherFast 10/100 network card
Windows XP Home (Service Pack 1)

I do not have anything loaded other than what's needed for audio. I have Windows XP configured as a standard PC, not as an ACPI system (which can kill performance). All of my devices in my system have their own IRQ.

I can record audio with no problems using ASIO or WDM in ACID 4.0. (I've yet to try a really busy project though.)

I should note video cards can account for a majority of system problems. Either try reducing video acceleration, updating video drivers (if available), or a combo of both.

For those using XP, try heading on over to MusicXP.net.

HTH,
Iacobus

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: SonicJG

Date:11/27/2002 3:10:30 PM

Thanks Steve, which motherboard/chipset? I know this stuff isn't always readily apparent, and most people dislike cracking the box and getting in there with a flashlight--one nice tool for finding this stuff out is at http://www.belarc.com/free_download.html. Another good tool for finding this stuff (and a lot more) is Sisoft Sandra.

Are you recording via the RCA connections, or the s/pdif? Also, what sample rate and bit-depth?

Joel

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: SonicJG

Date:11/27/2002 3:47:27 PM

Also, what latency are you set at, and does this problem go away if the latency is raised?

Joel

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: PHATDRUMS

Date:11/27/2002 3:55:10 PM

the vitriol was probably the product of a few beers joel and not just a little frustration at the failure of sf to release either a time frame for a fix or indeed just a fix the contempt for your customer fanbase is in the fact that you were still pushing a flawed not yet fixed product that i feel is wrong and should be illegal
im sorry you didnt like my post but in most parts of the world selling goods that are not of merchantable quality (ie they dont do what they say they do on the box or they just dont work) is punishable by law consider yourself lucky its me saying it and not a judge
i would simply be happy with a little redesign and a fix
failing that get yourself a thick skin or write better code
thank you for your time

Subject:RE: System Lock Up Using ASIO (Audiophile 2496)

Reply by: GeneralMIDI

Date:11/27/2002 4:09:10 PM

Sonic -
OK. I got the prog. Here's some misc info...

Operating System:
Windows 2000 Professional Service Pack 3 (build 2195)

Processor:
1633 megahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache

Main Circuit Board:
Board: ASUSTeK Computer INC. P4B266LA REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. 3.02 11/22/2001

Video:
RADEON 7000 Series [Display adapter]

MM:
emagic Unitor8 USB - MIDI, SMPTE, VITC, LTC
M Audio Delta Audiophile

Memory:
1024 Megabytes Installed Memory
Slot 'DIMM 1' has 512 MB
Slot 'DIMM 2' has 512 MB

I'm recording via RCA. I generally record at 48/24 but it pops at 44.1/16, too.