Unable to determine the previous installation's directory -ACID Product Family

Subject:Unable to determine the previous installation's directory Posted by: _EchoHawk_ Date:11/13/2002 9:21:41 AM Okay, okay, I know it's not a new problem... This is what I get when I try to reinstall Acid. I had up to Acid 3.0, (build d) and copied it to a CD, uninstalled it and tried to reinstall. Nothing. I've been sitting here for 2 weeks waiting for tech support to tell me something. I know they're busy, but c'mon, HELP!! Any help will be greatly appreciated.
Subject:RE: Unable to determine the previous installation's directory Reply by: Vocalpoint Date:11/13/2002 9:50:31 AM What the heck is this? Do you get this when installing from scratch? I can install 20 copies of Acid if I want to all sorts of different loactions. When does this message come up? Cuzin B
Subject:RE: Unable to determine the previous installation's directory Reply by: salad Date:11/13/2002 10:40:02 AM That's wierd! Uninstall Acid(again), delete all Acid folders and Acid Set Up folders, perform a Windows search for Acid. Clean the registry, reboot. DOWNLOAD Acid from SF to....the desktop, and install from there. It sounds like you may have deleted something important, or it didn't uninstall properly. This may require a phone call to SF. From the SF Knowledge base: Summary: Troubleshooting Errors: "Unable to determine previous installation's directory". Issue: Why do I receive the error message "Unable to determine previous installation's directory" when installing Sonic Foundry software? Solution: You are seeing this error because there are Windows registry settings left over from a previous install of the product that need to be removed. Please contact Sonic Foundry Technical Support for assistance.
Subject:RE: Unable to determine the previous installation's directory Reply by: SonyNateM Date:11/13/2002 12:01:50 PM _EchoHawk_ This is an error message that really should only happen in much older builds of our software. Have you tried downloading the 3.0g update for ACID 3.0 and installing just from that download? You certainly shouldn't see this error message with that install. Nate
Subject:RE: Unable to determine the previous installation's directory Reply by: _EchoHawk_ Date:11/13/2002 10:40:30 PM SonicNateM Thanks, that's excactly what I did. <><<<<>>>><>

Subject:Unable to determine the previous installation's directory

Posted by: _EchoHawk_

Date:11/13/2002 9:21:41 AM

Okay, okay, I know it's not a new problem...

This is what I get when I try to reinstall Acid. I had up to Acid 3.0, (build d) and copied it to a CD, uninstalled it and tried to reinstall. Nothing.

I've been sitting here for 2 weeks waiting for tech support to tell me something. I know they're busy, but c'mon, HELP!!

Any help will be greatly appreciated.

Subject:RE: Unable to determine the previous installation's directory

Reply by: Vocalpoint

Date:11/13/2002 9:50:31 AM

What the heck is this? Do you get this when installing from scratch? I can install 20 copies of Acid if I want to all sorts of different loactions. When does this message come up?

Cuzin B

Subject:RE: Unable to determine the previous installation's directory

Reply by: salad

Date:11/13/2002 10:40:02 AM

That's wierd!
Uninstall Acid(again), delete all Acid folders and Acid Set Up folders, perform a Windows search for Acid. Clean the registry, reboot. DOWNLOAD Acid from SF to....the desktop, and install from there.

It sounds like you may have deleted something important, or it didn't uninstall properly.
This may require a phone call to SF.

From the SF Knowledge base:
Summary: Troubleshooting Errors: "Unable to determine previous installation's directory".

Issue: Why do I receive the error message "Unable to determine previous installation's directory" when installing Sonic Foundry software?

Solution: You are seeing this error because there are Windows registry settings left over from a previous install of the product that need to be removed. Please contact Sonic Foundry Technical Support for assistance.

Subject:RE: Unable to determine the previous installation's directory

Reply by: SonyNateM

Date:11/13/2002 12:01:50 PM

_EchoHawk_

This is an error message that really should only happen in much older builds of our software. Have you tried downloading the 3.0g update for ACID 3.0 and installing just from that download? You certainly shouldn't see this error message with that install.

Nate

Subject:RE: Unable to determine the previous installation's directory

Reply by: _EchoHawk_

Date:11/13/2002 10:40:30 PM

SonicNateM

Thanks, that's excactly what I did.

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