Subject:Win2000 Freeze

Posted by: Zixman

Date:8/7/2002 4:19:31 AM

Hi, i have just byed Acid pro. When i try to start the win2000pro is freezing. I must restart the computer, but i´ts still hangning. I read something about the Ati videocards. I Use Ati 7200 64ddr. Whats wrong?

Subject:RE: Win2000 Freeze

Reply by: shaunn

Date:8/7/2002 5:30:14 AM

could you give us more info on your system specs? Via or Intel? what other PCI cards you have install? does windows 2000 pro hang on other application then then Acid?

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/7/2002 5:36:30 AM

Ok ,I run on a intel pentium III 800, 256 ddr, Sb audigy Bulk, ATI radeon 7500 64 ddr. I nothing else hang in my computer. Just Acid Pro.

Subject:RE: Win2000 Freeze

Reply by: shaunn

Date:8/7/2002 5:59:53 AM

Can you borrow from a friend a sound card and a Video Card to test it out on your system?

Try taking out Augidy first and put another sound card in (don't foget to uninstall the audigy drivers)...see what happens...and if it's still hanging try taking out the video card...

Shaun

Subject:RE: Win2000 Freeze

Reply by: Iacobus

Date:8/7/2002 2:24:52 PM

I've had problems with the latest drivers for the Radeon (using a Radeon 32 MB DDR) and ACID Pro. My system would just sit there for a moment and then my monitor would go blank, forcing me to reboot.

Strangely, other SoFo apps like Sound Forge do not have a problem with the drivers.

What fixed it for me was I lowered the video acceleration a notch. Try that.

Iacobus

Subject:RE: Win2000 Freeze

Reply by: inspector

Date:8/7/2002 3:16:58 PM

Is Acid hanging or is Win2000 unable to boot?

Steve

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/8/2002 4:35:08 AM

No, just Acid hanging when i try to start it.

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/8/2002 4:36:55 AM

Thanx ,but where do i lower the video acceleration ?

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/8/2002 5:05:23 AM

I fount it ,it solved my problem :-)

Subject:RE: Win2000 Freeze

Reply by: Iacobus

Date:8/8/2002 11:14:19 AM

Glad to hear it worked for you too, Zixman!

I have absolutely no idea why the new ATI drivers and ACID don't get along. I do know there are some new streamlined acceleration features in the new ATI driver. That could have something to do with it. I just may contact ATI and alert them to the problem.

Iacobus

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/9/2002 4:02:03 AM

Good idea ,i mail ATI Too :-)
And thanx for all the help.
/ZixMan

Subject:RE: Win2000 Freeze

Reply by: Zixman

Date:8/13/2002 1:17:00 PM

Well ,here is the answer from ATI:

Dear Customer,

Thank you for contacting ATI Technical Support.



Based on our experience, the majority of issues reported back to ATI Technical Support are due to system configuration and driver installation errors. Following the steps below may help to solve these problems.



If you have any AntiVirus software installed or installation monitoring software, please disable it before starting the procedure.



Common re-installation:

1. Install a Standard VGA driver from Safe Mode (Windows 98/ME):

Click on Start, Settings, Control Panel.
Click on the Display icon to open Display Properties.
Click on the Settings tab in Display Properties and click on the Advanced button.
Click on the button Change graphics adapter and then click on Next.
Select "Display a list of all the drivers in a specific location, so you can select the driver you want."
Chose and install a Standard VGA driver from the list.
Reboot the system.


1. Boot up in standard VGA Mode (Windows 2K/XP).



2. Now, remove all ATI drivers and ATI software:

Go to Control Panel, select Add Remove Programs;
Remove the ATI Display Driver, click ok;
Do not reboot yet.
Remove the ATI Software (Multimedia Center /Teletext and/ or DVD player if applicable);
Do not reboot yet.

Click on Start
Click on Find, select Files/Folders
Type ati*.*
When Windows has found all ATI files, please delete them all.

Reboot the system.





3. Please ensure that you have checked these BIOS settings.



WARNING! Incorrect changes to CMOS may prevent the system from booting. Before making changes to CMOS settings, please ensure that you are familiar with the procedures for restoring default settings. Consult the documentation for your motherboard and/or your system.


The exact names of CMOS settings may vary from system to system. Not all systems will offer the options listed below.

These settings (if they appear) will normally be found in the CHIPSET SETUP
or CHIPSET FEATURES portion of CMOS.


AGP Bus Turbo Mode
AGP Turbo DISABLED
Primary Frame Buffer
VGA Frame Buffer DISABLED
AGP 1X/2X/4X Should be set to match the capabilities of the graphics
adapter
AGP Aperture Size
AGP Aperture DEFAULT or 64MB





4. After you have checked the BIOS, please boot up in Normal Mode.





5. Please ensure that you have the latest AGP drivers installed for the chipset on your motherboard.


AGP drivers can be updated from the motherboard manufacturer's website - <http://www.ati.com/support/info/motherboardmanufacturers.html> or chipset's manufacturer's <http://support.ati.com/de/info/chipset_manufacturers.html> - <http://www.ati.com/support/info/chipsetmanufacturers.html>



6. Be sure that you have the latest version of Microsoft DirectX installed in your system.

You can check your DirectX version using DXDiag (Click on "Start"; "Run"; Type "dxdiag" and click OK).
Please be also sure that you install the additional software related to DirectX (e.g. the Digital Video Update for DirectX 8): <http://www.microsoft.com/directx/homeuser/downloads/>



7. Obtain the latest ATI software for your card.

This is available for download at:

<http://www.ati.com/support/driver.html>



8. Install the WDM drivers (for VIVO and ALL-IN-WONDER products only).



9. Install the Display Driver. Launch the extraction of the ATI Driver downloaded file, but exit installation, as soon as it starts.



10. Now you can install the driver manually:

Click on Start, Settings, Control Panel;
Click on the Display icon to open Display Properties;
Click on the Settings tab in Display Properties and click on the Advanced button;
Click on the button Change graphics adapter and Next;
Select "Display a list of all the drivers in a specific location, so you can select the driver you want."
Select "Show all devices ".
Click on "Have disk".
Browse your hard drive to find the directory of the driver:

if from the downloaded file:

for windows XP:
c:\ati\support\wxp-radeon-6-13-10-6118-efg.exe > driver > XP > select first .inf file > open > ok

for Windows ME:
c:\ati\support\wme-radeon-4-13-01-9050-efg.exe > driver > ME > select first .inf file > ok > ok

for Windows 98:
c:\ati\support\wme-radeon-4-13-01-9039-efg.exe > driver > 98 > select first .inf file > ok > ok

For windows 2000: c:\ati\support\w2k-radeon-5-13-01-6118-efg.exe > driver > 2K > select first .inf file > open > ok


if from the ATI Installation CD:

note: the last 2 letters of the folder name indicate the Operating System (9X - Windows 95/98; 2K - Windows 2000, etc.)

CD / Install / R200XX / AtiDrive (for Radeon 8500)
CD / Install / R6XX / AtiDrive (for other Radeon products)

and select any *.inf in this directory.
Follow the screen instructions to complete the driver installation.
Reboot your system.



12. Install the Control Panel.



13. Then, install the Multimedia Center manually.

If from the downloaded file:
MMC-7-6-noDVD.exe
run this executable file.

If from the CD:
CD > Install > MMCDVD7 > SETUP
run this executable file.



14. The correct monitor must be chosen (not in Windows 2000):

Open DISPLAY PROPERTIES from the Windows CONTROL PANEL.
Select the SETTINGS tab and click the ADVANCED button.
Select the ADAPTER tab.
Ensure that the refresh rate is set to "Optimal".
Click now on the MONITOR tab.
Ensure that a correct monitor is chosen :
Your own monitor type or "Plug n Play Monitor"

If the wrong monitor type is chosen, use the following steps to select a correct one:

Open DISPLAY PROPERTIES from Windows CONTROL PANEL.
Select the SETTINGS tab and click the ADVANCED button.
Select the MONITOR tab and then click CHANGE.





If your question is not answered, or you have another technical issue, please re-submit your query via our Online "Request for Assistance" form available at the link below and choose Other in the subject field: www.ati.com/online/euroform <http://www.ati.com/online/euroform>

The details requested in this form will assist us in providing you with the most accurate information available for your situation. Please also include your original email or a brief description of your problem in the reply.



Please note that we estimate a current response time of 10 days in replying to our customers' emails. We apologise for this delay.

Thank you for contacting ATI.