FAQ

hendo wrote on 5/30/2002, 2:22 PM
Hi
After reading these posts for several weeks now, and having had great help from fellow members, I was wondering if it would be possible to have a FAQ of the most common queries.
There has been a few questions on dropped frames, mpeg 2, still images, hard drives, rendering, for example. The new members and no doubt some of the old hands would benefit reading this. This would not mean less postings, but maybye a place where people could look first, this might save a bit of time when you are itching to try out this marvelous software.

Andrew

Comments

Grazie wrote on 5/30/2002, 4:29 PM
Yup, I thought this before I quit VideoWave... and the Lip Sync stuff.

Brilliant idea and it has got my vote!

Grazie
Chienworks wrote on 5/30/2002, 7:39 PM
Have you folks looked at the FAQ and Knowledge Base that are already here? The FAQ is rather brief, but the Knowledge bas has tons of searchable archives.
Grazie wrote on 5/31/2002, 1:46 AM
Chienworks, on the Knowledge Base I selected Video Factory as my prefeered product search, and I put in "ASPI" in the search. I didn't come back with anything. However I know on the Forum we have discussed this - but there is no mention of it in the KB for VF, that Newbies could access. I do see the same questions being asked by Newbies time and time again - that's natural and as it should be. Having an FAQ area on this site would help - I also forget things too! I know I use the search facility to call upon the knowledge and experiences of our colleagues - perhaps a message explaining the value of doing this for our newest colleagues would be helpful.

Regards

Grazie

pdblizzard wrote on 5/31/2002, 7:04 AM
As a self-confessed newbie, I would love an FAQ. I've learned quite a few valuable things in the last few days, thanks to you folks (thank you everyone!) And, as a discussion group and usenet veteran, I know how stale the group experience can get when you start covering the same information over and over. An FAQ would make newbies like me feel more confident asking more detailed questions, and it would keep the discussion "fresh" :)
Grazie wrote on 5/31/2002, 10:08 AM
pdblizzard - well put! Succinct and exactly what I was driving at.

Grazie
laz wrote on 6/1/2002, 3:28 AM
Good idea, it's got my vote too. Another suggestion would be for posts to have some kind of resolution, like whoever posed the question could click a box which stated 'resolved'; they've got that on the PC Adviser forums.
Grazie wrote on 6/1/2002, 4:46 AM
Yes Laz, absolutely.

I always like to hear that somone has been able to resolve what they have been suffering with! Apart from this, hearing a real solution can make me more confident about what I am trying to achieve. Yes a "Resolution" fix column must be easy to organise.

Grazie
joey515 wrote on 6/1/2002, 10:09 AM
Personally, I think a FAQ would be extremely valuable. I would like others to benefit from the experience I am now going through on sorting through external drive complications and a post in a FAQ area would be a great place to post it. Also, thanks to everyone for their help on that, esp. Grazie!
Jdodge wrote on 6/3/2002, 8:24 AM
Hi Everyone,

I like the ideas you are posting in this discussion. I'm one of the guys who is responsible for updating and adding new material to our searchable Knowledgebase. It's not specifically an FAQ listing, but more a technical library that can be searched using key words. You can link to it from here. Try not to limit yourself to just the application you are using. Broaden your search to ALL our products, as they are quite integrated in many of their functions, and a knowledgebase entry could be found under a different product name that matches your exact request.
We are using the Knowledgebase to publish technical documents related to just about everything to do with Sonic Foundry software. We haven't been taking tons of FAQs from the forums since the forums are also searchable, but we will start to do so as we have time (time--that commodity that's always short on the supply side). Eventually, I think we would really like to satisfy your requests here because they are all great. The 'resolved' idea is a really good one. If the poster could flag something as resolved from the Forums, and I get a notification that this has taken place, I can create a technical document outlining the issue and its fix and post it to the Support Knowledgebase.

Thanks for all this constructive input!
JodoKast wrote on 6/3/2002, 2:52 PM
God, it's good to hear from company people. Unlike with VW.
kcarroll wrote on 6/3/2002, 4:23 PM
Jodokast;.............I couldn't agree more!

I'd like to post here just to tell Jdodge how great it is to actually be heard! I frequent both this forum, and the Videowave forum, and the difference is like night and day! Sonic Foundry clearly cares about their users, whereas Roxio/MGI obviously gets some kind of sick thrill from sitting back and watching their users drown.

Jdodge & Sonic Foundry; keep up the good work! I recommend your products to everyone I talk to.

kcarroll


Grazie wrote on 6/3/2002, 4:44 PM
Here here!

Jdodge, please organise/launch the "Resolution Solution" base. Just on this basis VF and Sonicf will get heaps more users!

Vfers Rule... OK!

Grazie
Stiffler wrote on 6/3/2002, 11:50 PM
I gotta chime in...Joe, kcarroll, Grazie, Laurie, and the other former VW victims...

I agree...VFers do rule!

Sorry to get off the topic...

Jon

p_l wrote on 6/4/2002, 6:00 AM
I agree. That's half the reason I keep posting over at VW - to keep the link in my signature available, directing to VF the daily onslaught of poor souls trying in vain to get VW to work. Over here, I don't find myself posting so much, because VF is such a solid program,, and when people do have problems or questions, there are very knowledgeable and helpful people here, Chienworks, for example, who, along with the SF people's regular interventions, provide helpful input. Among SF's most loyal fans are we ex-VWers, and our ranks grow every day.
Grazie wrote on 6/4/2002, 1:22 PM
Aint that the truth!

Grazie
di wrote on 6/5/2002, 4:54 PM
Hey p l, keep posting on the VW site. I'm one of the guys that switch to VF because someone directed me from the VW site! Best thing that could have happened. This is one cool program.
laz wrote on 6/6/2002, 5:16 AM
Just one more minor suggestion for this forum, although I might be a tad picky: I would find it useful when posting a reply to a post to be able to see the other posts as I am writing. When you get to half a centuary one's short-term memory starts to decline...
kcarroll wrote on 6/6/2002, 7:33 AM
Laz;

I was going to respond to your post, but I forgot what I was going to say.

kcarroll
(50+)
Chienworks wrote on 6/6/2002, 10:35 AM
Laz: try this ... instead of clicking on Reply, use the right mouse button to click, then choose "Open in new window". You'll get the reply box in a new browser window and you can switch back and forth between your reply and the forum thread with Alt-Tab quickly and easily. Close either window after you've posted your reply.
Grazie wrote on 6/6/2002, 10:52 AM
OOhhh that's Kool!

Grazie
p_l wrote on 6/7/2002, 12:14 AM
A variation of this that I use all the time is simply Shift + click on a link, which also opens it in a new window.
laz wrote on 6/7/2002, 2:43 AM
Thanks folks, I'm using that now. And Kcarroll I know exactly what you mean, you cheeky young whippersnapper.
pdblizzard wrote on 6/7/2002, 7:13 AM
I have to chime in here, because I only found VF after reading the VW board. I own VW, and also Ulead Video Studio. I downloaded trials of about 3 others, and promptly deleted them after finding them un-intuitive (did I just make up a new word?)

Let me say that I'm enjoying VF and having more fun with it than should be legally allowable.. ;)

However...as much as I dislike VW and the new company that purchased them, Roxio, I'm keeping it for two features: Color removal so I can place people and things where they really aren't, and the speed-up and slow-down features. I'm keeping Ulead's Video Studio too, because it just has more filters, transistions and title animation features.

I suppose - that for the price of all three, I could have bought Vegas Video and gotten all that and more. That's the price of the learning curve I suppose :)

Bottom line, I'm using VF as my main input/editor/output tool and using the others sparingly.
Grazie wrote on 6/7/2002, 10:51 AM
pdblizzard

You can also do Slom0 and Faaassst in VF. Grap a handle at the end of a clip. Hold down the Ctrl key - holding on firmly to that handle and stttreech that clip -stratch that clip feeling good feeeling stretched [ sounds like a Jane Fonda fitness vid!) - phew clam down Grazie! So streching will give you SLomo and working in the opposite direction will give you fast mostion. Much easier than VW and soooo intuitive -

Un-intuitive? Try imperceptive, thick, dull-witted, insensitive, slow, clumsy, pretentious and insincere.... sounds like an NLE package I used to use.

Welcome aboard pdblizzard - you don't know what fun was - until you have tried VF! VFers Rule OKay! - And they do it in REeeaaal Time!

Grazie