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Subject: Openig downloaded Acid Pro 7
Posted by: Joefig
Date: 6/29/2016 4:28:03 PM

I joined in 2000 and took a long hiatus from recording. I just purchased the above and I'm having all kinds of trouble. First, it took 4 days to download. I have a brand new HP laptop, without going into all the numbers, it can handle this download easily. Well, now when I open AP and click on any "groove" it says there is a problem and the program will close down. Also, I enter the Garrian Aria number, and it says it's invalid. I got the number screenshot from the order. I am at the point of wanting a refund, but I haven't gotten any response to my emails to the support team. Any help would be appreciated.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Chienworks
Date: 6/29/2016 8:41:23 PM

If your download took that long i'd be suspicious that it might have gotten corrupted. How fast and stable is your internet connecction? I don't remember exactly how long it took when i downloaded ACID 7 Pro, but it couldn't have taken longer than 10 minutes on my 5Mbps cable line.

Verify your connection is good, then try downloading and installing again.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Joefig
Date: 6/29/2016 11:46:33 PM

Thanks for the reply. How do I check it? Supposedly, I have decent connection. The files that were less than 1 gb downloaded in about an hour or less. The 1 gb + files were ridiculously long. A few times, I did have a message that the connection had stopped and to hit "resune", but it was still slow as stated. Really? 10 mins? I would not have believed it was possible. Maybe I need to call GVTC tomorrow and find out. I hope I can try again, since 3 of the files say I have 1 try left. You're the only contact I've had regarding these issues, and I wholeheartedly appreciate your help.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Chienworks
Date: 6/30/2016 7:35:36 AM

Ahhh, you're talking about all the accessory files containing loop samples. The actual software itself is only about 145MB. Just try downloading that one file again first and see how it goes.

I got Pro 7 on DVD so the only thing i downloaded was the software update.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Joefig
Date: 6/30/2016 11:59:32 AM

Yeah. I did download it first, and then the rest. I'm afraid if I do it again, it will do the same thing. But I can try. Acid Pro does open and it plays the sample music. I haven't tried anything else, except try to open some grooves, as beats, to make a song. That's when it tells me something went wrong and the program will close. My laptop doesn't have a CD rom, so I'd have to get an external one. It has a TB of memor, 8 G of ram, and 2.5 GHz. I can't get a hold on anyone in customer service. I'd like to be able to use loops to make songs.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Geoff_Wood
Date: 7/3/2016 2:48:13 AM

Suggest downlaod just one thing at a time as it would seem that there is an internet problem somewhere along the line (your end, in-between, or even at the SCS end).

Sounds like at least one of those huge loops downloads was corrupted. Maybe AP7 too, but if it actually installed OK then probably OK.

Suggest uninstall AP7 and loop packages. Then redownload and reinstall just AcidPro (cleanly without internet interruptions/resumes) and see it that works with the basic installed files. Then try recording something and see if that works, and if it beatmaps OK. Then redownload and install just one of the loop packages (again, cleanly) and see if that works.

geoff

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Joefig
Date: 7/3/2016 9:18:38 PM

I downloaded one thing at a time, but as long as Acid Pro 7 works, and it does, I guess it's ok. I don't know what that Garritan file is (it looks like a bunch of samples), and if I can do without it, then great. What I want now is to purchase drum loops. They should download with no problem. I was able to record some guitar and it sounded great. I'll play the bass, guitar, add the drum loops, and that's what I want to basically be able to do, and as long as that happens, I will be a happy camper. Then, I will probably download (purchase) some other effects if needed. Thanks for all your help, guys, since there is NO tech support nor customer service here. Thanks again.

Subject: RE: Openig downloaded Acid Pro 7
Reply by: Geoff_Wood
Date: 7/8/2016 2:07:04 AM

Garritan is the orchestral VSTi plugin and bunch of samples. It is fantastic.

There is not meant to be tech or customer support on the forums, at least not officially, from SCS or Magix, just from peer users. Problem is a lack of such support through the official channels just now - hopefully will be remedied when the new ownership gets up to speed.

geoff

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