VP 12 Explorer window blank

mark-woollard wrote on 1/14/2014, 10:10 AM

With Vegas Pro 12 770, mysteriously, the Explorer window no longer has any content. How do I get it working again?

Comments

Adam QA SCS wrote on 1/14/2014, 12:16 PM

Pathlight,

Have you tried closing Vegas and opening it up again? Have you tried restarting your computer? If these don't help, if you go back to an older build, does the Explorer window have content?

Another suggestion is if you have a backup of your system when you know the problem didn't exist, maybe reboot back to that and see if the problem is still there.

Let me know if any of these suggestions solve the issue.

Thanks,

Adam

DiDequ wrote on 1/14/2014, 1:00 PM

You could also read
http://www.sonycreativesoftware.com/forums/ShowMessage.asp?Forum=4&MessageID=876829

http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=866388

and some older topics on the same subject.

Didier.

Kit wrote on 1/14/2014, 8:14 PM

Even when it works I find the constant need to hit the refresh button aggravating and one reason I upgraded to 12 was that Vegas Explorer was supposed to be improved. Not an answer to your question, but if you have a second monitor I suggest using Windows(File) explorer instead..

mark-woollard wrote on 1/15/2014, 1:28 PM

Adam
Thanks for the suggestions. Neither restarting the computer nor going back to an older build helped. Finally I found a suggestion to uninstall Vegas, create a new user account, reinstall Vegas. The Explorer window is back to normal.