LIVE CHAT?!? Technical Support....

Grazie wrote on 1/10/2014, 11:45 AM

Did you know about this NEW service that SCS has got going? How long has it been up?

I'm just in a 4:42min queue......

G

Comments

drmathprog wrote on 1/10/2014, 11:55 AM

4 min 42 sec, or 4 hr 42 min? ;-)

it will be interesting to learn how knowledgeable your service provider is.

vkmast wrote on 1/10/2014, 11:59 AM

Grazie,
I believe it's been there for a couple of months now.
Under Support:
"New! Live Chat

Grazie wrote on 1/11/2014, 12:59 AM

Well, that didn't happen . . . .

Grazie

skeeter123 wrote on 1/11/2014, 1:16 AM

So, what DID happen?

...expiring minds want to know..

Grazie wrote on 1/11/2014, 1:21 AM

No "pickup".

G

ushere wrote on 1/11/2014, 1:46 AM

cue blondie; hanging on the telephone

Grazie wrote on 1/11/2014, 2:20 AM

Or even Lou "Over Sholom" Reed: "Waiting for my man"

G

Chienworks wrote on 1/11/2014, 3:05 PM

I'm pretty sure i've used ot quite some time ago.
The experience was good and successful.

jbolley wrote on 1/15/2014, 3:12 PM

The chat service is OK. It is not for tech support however so if that's your goal you'll have very short chat and they'll open a traditional ticket for you. However if your issue is simple or registration related the chat is helpful. Perhaps it is instead of the registration phone number they used to have...

Jesse Olley

Grazie wrote on 1/16/2014, 12:04 AM

Jesse, cheers. I waited and I didn't get anywhere, not even to ask a technical question.

Grazie

Arthur.S wrote on 1/23/2014, 12:50 PM

Yesterday evening, installing V12 and DVDA onto a new Win 8.1 dual boot partition, I couldn't get them registered on-line. Started up live chat, and within 5 mins she had reset my install 'quota' for me. Great service. :-)

Grazie wrote on 1/23/2014, 1:35 PM

Excellent!

G