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Subject: Demo Sound Forge Pro 11 requires a Serial Number
Posted by: colinu
Date: 7/22/2013 2:09:30 AM

Just downloaded the demo version of Sound Forge Pro 11, but cannot use it, as it requires a Serial Number - there is no option for "Demo".

Message last edited on 7/22/2013 2:37:09 AM by colinu.
Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: dustinnulf
Date: 7/22/2013 9:28:18 AM

Same here. No email. No serial number.



Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: SonySQAPete
Date: 7/22/2013 10:04:25 AM

We've seen this (rarely) happen in-house.

It's a result of Windows (generally Windows 8, but it can happen on other versions) forcing a reboot during the install process, after the installation of .Net. The reboot disrupts the install process and blocks trial registration.

Uninstalling and re-installing Forge should resolve the issue, as the second install will already have all of its pre-requisite dependencies in-place.

If this isn't the case, please open an issue with our tech support department. I'd like to see all of the details of your system as well as the install logs to try and get an understanding of what's happening on your machines.

Message last edited on 7/22/2013 10:04:50 AM by SonySQAPete.
Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: dustinnulf
Date: 7/22/2013 10:35:25 AM

I have SoundForge 10.0 installed on a Windows 7 prior to the SF 11.0 installation. No reboot occurred when I installed 11.

So, now uninstalling 11 ...

The uninstall is now popping up a window : "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Message last edited on 7/22/2013 10:47:05 AM by dustinnulf.
Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: colinu
Date: 7/22/2013 10:37:41 AM

I also have Sound Forge Pro 10 installed. Not currently on machine, but will try.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: ECB
Date: 7/22/2013 11:48:44 AM

I tried uninstalling Sound Forge 11 (win 7 ) install and got the same message "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Ed B

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: SonySQAPete
Date: 7/22/2013 2:01:02 PM

Please open an issue with our tech support department.

They'll be able to gather the relevant logs and escalate the issue so that we can attempt to figure out what's happening on your machines. You're seeing behavior that we've been unable to reproduce.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: dustinnulf
Date: 7/23/2013 9:55:55 AM

Ha... When "Asking a Question" in Tech Support, there is no Product support option for SF 11.0.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: violet
Date: 7/24/2013 1:53:52 AM

Same here requires serial - then when you try to uninstall get "there is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."

Obviously a portent of what is to come and the software is still x86 - wake up SCS and make it x64 so plugins and previews have access to more memory. There is no way I am upgrading while it remains a 32bit x86 program.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: colinu
Date: 7/24/2013 7:10:27 AM

For those trying to uninstall the botched install of Sound Forge Pro 11 - I used Revo Uninstaller, and was able to remove it from my system.

I was able to get the demo running on another system.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: Larry Clifford
Date: 7/24/2013 11:53:46 AM

My environment is Windows 7 Pro 64-bit.

I have read several good reviews about the Revo Uninstaller on this forum and another one.

I previously installed a "Creative Labs SB Audigy 2 Value" (16-bit or 32-bit card) sound card. I did install the 64-bit driver. I have since removed it. I also removed the driver using Device Manager. Unfortunately it left many entries in the Registry for Creative. Sound Forge Pro 10 gives me an error when it starts. Fortunately, it allows me to continue without any errors.

I have no other Creative products (hardware or software) and would like to remove all entries for this card/driver. Does anyone know if it will SAFELY remove these entries?

Can I use the free version or should I try the Professional version? Should I manually backup the Registry or does this program do it? I want to be able to restore the Registry if there are problems. The Free version does not list 64-bit OS.

BTW, the Creative company said to reinstall the drive and uninstall it again. I have not done that and don't know what it would accomplish.

Message last edited on 7/24/2013 12:04:08 PM by Larry Clifford.
Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: J Glenn
Date: 7/25/2013 12:30:05 AM

I am experiencing the same problem with Sound Forge Pro 11. I just wanted to load the trial to see I wanted to upgrade from Pro 10. I found out also that the trial requires a serial number and the same DLL requirement for uninstalling the program. I now have a program that I can't use and can't uninstall. I did open a support request about the incident but so far have only gotten a response to check the help files. Don't know how I can do this without having a serial number. I'll keep you all informed on the fix if I get one.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: sergiob
Date: 7/25/2013 5:20:26 PM

I hope all of you reporting this bug will get paid for beta-testing this product ;-)

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: kbruff
Date: 7/25/2013 10:33:50 PM

I am seeing this behavior...prompts for serial number.

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: kbruff
Date: 7/26/2013 11:54:39 AM

Is SCS tech support addressing the SN issue wrt the Demo?

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: pwppch
Date: 7/26/2013 3:22:35 PM


"Is SCS tech support addressing the SN issue wrt the Demo?"

Engineering is on it and has a solution. Coming very soon.

Peter


Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: dustinnulf
Date: 7/26/2013 3:39:09 PM

I've received a response from tech support:

https://www.custcenter.com/app/answers/detail/a_id/5148

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: ForumAdmin
Date: 7/26/2013 4:02:31 PM

The link you have listed is correct.

https://www.custcenter.com/app/answers/detail/a_id/5148

1. Download the attached .zip file and extract the folder within to the Desktop.

2. Right-click the following file within the folder: 'run_as_admin.bat'

3. Choose Run as administrator.

4. Click Yes.

5. Uninstall Sound Forge Pro 11.

6. Re-install Sound Forge Pro 11.

- Once the reinstallation is complete, you should now be able to successfully operate the Trial version of your software without entering a serial number.

If you continue to encounter issues, please submit a question using the form on the following page: https://www.custcenter.com/app/ask

Thank you,
Bradley

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: kbruff
Date: 7/26/2013 4:16:40 PM

Thank you!

Subject: RE: Demo Sound Forge Pro 11 requires a Serial Number
Reply by: ForumAdmin
Date: 7/29/2013 10:33:12 AM

Hi Richard,

So far our tests have not seen what you are reporting. We are hammering on this today to see if we can cause the same scenario.

I'd be interested to hear from others who ran into the initial no trial bug if the .bat file fix worked for you or are you unable to run multiple times after a reinstall of SF11.

I'm sorry for the problems some of you have seen, this is a particularly tricky bug that only a small group of folks have run into thus far.

Thanks,
Dave

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