Rachel, as was suggested to you on the other forum where you first posted about issues with this machine, you really need to go back to the system builder as these problems are totally unacceptable from a system that is supposedly guaranteed to work right out of the box.

Mike

Sure thing - that's why you pay the extra $$ to get somethingthat just should work out of the box.

/Ulf

Thank you for your replies. I am trying to get a RMA. I have been bounced around from the dealer, supermicro, sony, and a lotof sony tech guys. They now think, even if they issue me another computer it will have the same problem. It looks like it is a software program. I still find this a little hard to believe. But who knows.

Rachel

Sony shouldn't be in the loop. Supermicro sold you a computer with Sony Vegas preinstalled. The responsibility is solely Supermicro's to deliver to you a working system.

For Supermicro to try to blame the software in a preconfigured package isn't only bizarre, it's just wrong. And if true, it's a colossal marketing disaster because a prudent shopper would search the user forums for prior experience before buying systems for their shop.

Just curious, who did you but the system from? The are a dozen or so certified dealers listed on Sony's site for purchasing a preconfigured system. It sounds like a dealer issue, especially when it initially shipped without a drive! It doesn't speak well for the dealer IMO...

> They now think, even if they issue me another computer it will have the same problem. It looks like it is a software program. I still find this a little hard to believe.

First of all, that is the most ridiculous statement I have ever heard coming from a system builder that is selling a turnkey system. Of course it's NOT a software problem, plenty of people have this working perfectly fine. The system builder is incompetent if this is their reply.

Second, the fix is simple. Get your money back and go to another dealer that sells this system and report the dealer to Sony. They are giving Sony a bad name. I assume you used a credit card. Don't pay the bill. Tell your credit card company that you are returning the item and contesting the charges. Then return the item. It's really that simple. Let the credit card company fight to get paid. You shouldn't lay out a penny for a non-working turnkey system.

~jr

If I remember right, when installing Vegas Pro10 from the install disc, Media Manager is a separate install. Maybe the dealer just didn't install it. Use your original install disc and put it in your cd drive. The menu should have a separate choice for "Install Media Manager". I'm pretty sure mine did.

...Just confirmed it. Checked my install disc and there it is.

You did get the original install discs....right?