free upgrades?

JimT wrote on 8/21/2000, 10:55 AM
I've tried both Vegas Video and Vegas Audio and like them
both very much. I'm very confident that Sonic Foundry will
add some nice new features as well as bug fixes in new
versions. However, what will keep me from purchasing one of
these products is the fact that I'd have to pay extra for
upgrades...upgrades that contain the bug fixes. I WOULD
purchase one of these products if free updates containing
the bug fixes were available for free to registered owners.
I can understand charging extra for more features, but not
for corrections of known problems.

If there's a flaw in the wormanship of your brand new
vehicle, I'm sure that you'd expect it to be corrected at
no cost to you. Heck, even if I'm not aware of a problem
with my new vehicle and one is discovered by the
manufacturer, I get a recall notice to have it fixed at no
charge. It's just plain good business practice to be sure
that the customers get the proper support for the product
that they purchase without paying extra.

Please, SF, consider this for us. Many companies offer this
to their customers (Microsoft, Nuendo, GM, Ford...etc).

Comments

Nick_Danger wrote on 8/21/2000, 5:56 PM
Sonic doesn't charge for updates of products to current registered
users of that product (the "upgrade" you would use to obtain a bug
fix). They charge for upgrades from previous product versions. As an
example, if you own Vegas Pro 1.0 and you want to upgrade to Vegas
Audio 2.0, its going to cost you $99 (or $89 if you download it).

Jim wrote:
>>I've tried both Vegas Video and Vegas Audio and like them
>>both very much. I'm very confident that Sonic Foundry will
>>add some nice new features as well as bug fixes in new
>>versions. However, what will keep me from purchasing one of
>>these products is the fact that I'd have to pay extra for
>>upgrades...upgrades that contain the bug fixes. I WOULD
>>purchase one of these products if free updates containing
>>the bug fixes were available for free to registered owners.
>>I can understand charging extra for more features, but not
>>for corrections of known problems.
>>
>> If there's a flaw in the wormanship of your brand new
>>vehicle, I'm sure that you'd expect it to be corrected at
>>no cost to you. Heck, even if I'm not aware of a problem
>>with my new vehicle and one is discovered by the
>>manufacturer, I get a recall notice to have it fixed at no
>>charge. It's just plain good business practice to be sure
>>that the customers get the proper support for the product
>>that they purchase without paying extra.
>>
>>Please, SF, consider this for us. Many companies offer this
>>to their customers (Microsoft, Nuendo, GM, Ford...etc).
>>
JimT wrote on 8/22/2000, 12:11 AM
Ohhhhhh. Thanks for straightening me out on this. Now I'll seriously
consider purchasing.

John Burdick wrote:
>>Sonic doesn't charge for updates of products to current registered
>>users of that product (the "upgrade" you would use to obtain a bug
>>fix). They charge for upgrades from previous product versions. As
an
>>example, if you own Vegas Pro 1.0 and you want to upgrade to Vegas
>>Audio 2.0, its going to cost you $99 (or $89 if you download it).
>>
>>Jim wrote:
>>>>I've tried both Vegas Video and Vegas Audio and like them
>>>>both very much. I'm very confident that Sonic Foundry will
>>>>add some nice new features as well as bug fixes in new
>>>>versions. However, what will keep me from purchasing one of
>>>>these products is the fact that I'd have to pay extra for
>>>>upgrades...upgrades that contain the bug fixes. I WOULD
>>>>purchase one of these products if free updates containing
>>>>the bug fixes were available for free to registered owners.
>>>>I can understand charging extra for more features, but not
>>>>for corrections of known problems.
>>>>
>>>> If there's a flaw in the wormanship of your brand new
>>>>vehicle, I'm sure that you'd expect it to be corrected at
>>>>no cost to you. Heck, even if I'm not aware of a problem
>>>>with my new vehicle and one is discovered by the
>>>>manufacturer, I get a recall notice to have it fixed at no
>>>>charge. It's just plain good business practice to be sure
>>>>that the customers get the proper support for the product
>>>>that they purchase without paying extra.
>>>>
>>>>Please, SF, consider this for us. Many companies offer this
>>>>to their customers (Microsoft, Nuendo, GM, Ford...etc).
>>>>